Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Returns

  • You have 14 days from the date you receive your item to request a return.

  • To be eligible for a return, the item must be:

    • Unused and unworn

    • In the same condition that you received it

    • In the original packaging

⚠️ Items that show signs of wear, damage, or misuse are not eligible for return.

Non-Returnable Items

  • Items marked as Final Sale

  • Gift cards

  • Items damaged due to improper use

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable.

Exchanges

  • We only replace items if they are defective, damaged, or the wrong item was sent.

  • If you need an exchange, please contact us before returning the item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To initiate a return, please contact us at:
📧 [your email here]
Include your order number and reason for return.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card company (processing time may vary)

  • Contact your bank

If you’ve done all of this and still haven’t received your refund, please contact us.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:
📧 support@ux-10.com